access-standards-iconYour health is important—and so is your time. At Graybill Medical Group, we want to make sure that you have timely access to the care and services that you need. We schedule appointments in a manner as identified by the situation.

Note: If you are unable to come to your appointment, please contact us at least 24 hours before your scheduled appointment time so that others who need care may be seen.

During normal business hours

Primary care appointments should be made within the following time frames:

Appointment Type Time Frame
Emergency Immediate
Urgent Within 24 hours
Routine primary care Within 7 calendar days
Preventive care Within 30 days (20 days for patients with Medicare coverage)

Specialty Care appointments that require Prior Authorization should be made within the following time frames:

Referral Type Review Time Frame
Routine referrals Reviewed within 5 business days
Urgent referrals Reviewed within 72 hours

After normal business hours (nights and weekends)

If you are calling after normal business hours, you will be connected with an Exchange Operator, who can direct you to a Graybill or other Urgent Care clinic. Alternatively, you can ask to have your called returned within 30 minutes by our On-Call Physician.

Emergency services

If you believe you need emergency care, contact your Graybill Primary Care Physician. Your PCP will determine what type of treatment you need.

If you believe a delay could seriously jeopardize your health, go to the nearest Hospital Emergency Room (ER). As soon as possible thereafter, call your PCP. Your PCP will be responsible for coordinating any follow-up care after the emergency has been resolved.

Should you call 911?

If you have a life-threatening emergency or feel your health may be endangered, call 911. Here are a few examples of situations when to call 911 (this list is not all-inclusive):

  • You’re having a heart attack or stroke
  • Difficulty breathing or shortness of breath
  • Pain or discomfort in your chest
  • Severe stomach ache, calf pain
  • Fainting or sudden dizziness, weakness, or changes in vision
  • Change in mental status, including confusion or difficulty awakening
  • Sudden or severe pain anywhere in the body
  • Bleeding that won’t stop
  • Severe vomiting, nausea
  • Coughing up blood

Many people feel they will be embarrassed if they call 911 and they are not in fact having a heart attack or stroke. Don’t be afraid to err on the side of caution—heart attacks are the leading cause of death in both men and women!

Dialing 911 from a cell phone. If you call 911 from a cell phone, your call is directed to the 911 dispatch center for the California Highway Patrol (CHP). The CHP will then forward your call to the appropriate agency. Be aware, when you call on your cell phone, the CHP cannot detect your location as with a residential or business 911 call. Always be aware of your location when calling from a cell phone.

If you call 911, insurance typically covers you for the care needed to stabilize your condition. Beyond that, you should call your Primary Care Physician (PCP) as soon as possible. Your PCP will be responsible for coordinating any follow-up care after the emergency has been resolved.

Note: If you go to an emergency room without being directed there by your doctor, your condition will be evaluated to determine whether emergency care was required. If it is determined that emergency care was not required, you will be financially responsible for these services.