Why have I been scheduled for an ARRIVAL TIME and APPOINTMENT TIME? What’s the difference?

Our Physicians, Practitioners, and Staff are committed to providing timely and caring medical care. Consequently, it’s our policy to schedule each patient for both an ARRIVAL TIME and a separate APPOINTMENT TIME.

Your scheduled ARRIVAL TIME will be 15 minutes (or 30 minutes, if you are a new patient) prior to your scheduled APPOINTMENT TIME with your Palomar Health Medical Group – Graybill Physician/Practitioner. This allows you ample time to find parking, check-in with our front desk, settle any copayments or deductibles, and complete any necessary paperwork.

Your APPOINTMENT TIME is when your visit with your Physician/Practitioner should begin.

We appreciate your understanding and cooperation with our policy. We believe it will help you get the most out of your time with your Physician/Practitioner.

What if I can’t make my appointment?

Unfortunately when a patient doesn’t show up for their scheduled appointment, another patient loses an opportunity to be seen. This policy enables our Physicians and Practitioners to give every patient the care and attention he or she deserves.

Please contact us at least twenty-four (24) hours prior to your scheduled appointment date and time. Otherwise, a fee of $25 may be billed. For Primary Care please call our Patient Communications Center at (760) 291-6700. For Specialist Care please contact the physician at the number shown on his or her provider profile.

What am I expected to pay at check-in?

Co-payments: Your insurance company requires Palomar Health Medical Group – Graybill to collect co-payments at the time of your appointment.

Deductible: A payment of $100 will be collected at the time of your appointment.

Please refer to our Financial Agreement for additional information.

How can I get my prescription refilled?

Please contact your pharmacy to request a refill three (3) business days in advance. Note: For mail order prescriptions please allow ten (10) business days for processing and shipping.

When will I be notified of my test results?

A member of our Medical Team will contact you with results within three (3) to five (5) business days.

How will I be notified about my HMO Referral Authorization?

In the event that your Primary Care Physician determines you need to see a Specialist or outside physician or service, he or she will initiate a referral. In a process called Prior Authorization, the referral will be reviewed by a qualified medical professional and you will be notified of the decision within 7 to 10 working days.  If you have not received notification after 10 working days please call our Case Management Department at (760) 291-6615. IMPORTANT: If Prior Authorization is not obtained, the services may not be covered by your insurance.

What do I need to do to get my medical records?

A signed authorization is required in order to release your medical records. To initiate the release, please download, complete, and sign the appropriate form below and fax or mail it to your provider. Please allow ten (10) working days to process your request.

Medical Records Release to Graybill 0516 – FILLABLE
Medical Records Release to Other Provider 0516 – Fillable
Autorizacion para revelar el registro medico 0516 – LLENAR
Autorización Para Revelar El Registro Médico al Otro Proveedor 0516 – LLENAR

For questions please contact our Medical Records Department at Tel: (760) 291-6708 or Fax: (760) 291-6889.

Can I bring my emotional support, therapy, comfort, or companion animal with me to my appointment?

No. Emotional support, comfort, or therapy animals are NOT service animals. As defined by California law and the federal Americans with Disabilities Act (ADA), only service animals are allowed in Palomar Health Medical Group – Graybill facilities. A service animal is a dog that is individually trained to perform a task for a person with a disability, including a physical, sensory, psychiatric, intellectual, or other type of mental disability. The work or tasks performed by a service dog must be directly related to the individual’s disability. PHMG – Graybill Service Animal Policy.