FAQ
Do
you provide Immediate, Same Day Care or After
Hour Care?
ESCONDIDO: to
access an urgent same day appointment please call and press
the option for a same day appointments during business hours
Monday through Friday. If you need to be seen after hours
Graybill Urgent Care
is available on a walk in basis Monday - Friday; 5:00 PM -
8:00 PM. Saturday and Sunday are 8:00 AM - 4:00 PM. Also,
a physician is on call 24 hours a day and can be reached by
calling the main number 760 291.6700.
FALLBROOK: Main
Street Office: to access an urgent same day appointment please
call and press the option for a same day appointments during
business hours Monday through Friday. The office has longer
office hours to better serve you. Office hours are Monday
- Thursday 8:00 AM - 8:00 PM, Friday 8:00 AM - 4:00 PM. Also,
a physician is on call 24 hours a day and can be reached by
calling the main number 760 728.2777.
SAN MARCOS: to access
an urgent same day appointment please call the office. If
you need to be seen after hours Graybill Escondido Extended
Hours/Urgent Care is available on a walk in basis Monday -
Friday; 5:00 PM - 8:00 PM. Saturday and Sunday are 8:00 AM
- 4:00 PM. Also, a physician is on call 24 hours a day and
can be reached by calling the main number 760 471.2273.
Are fees charged for missed Appointments?
Our physicians want to be available for your needs. Unfortunately
when a patient doesn’t show for their scheduled appointment,
another patient loses an opportunity to be seen. So if you
aren’t able to make your appointment, please call us
before 5:00PM on the business day prior to your appointment.
Otherwise a fee of $25.00 will be billed. The policy
enables us to better utilize available appointments for our
patients in need of medical care.
Are copays and other charges
due at time of service?
Copayment is expected at the time of service. Services provided
which are not a covered benefit of your health plan will be
your financial responsibility.
How do I get my prescription
refilled?
If you need a prescription refilled please plan ahead. Call
your pharmacy to request a refill three working days in advance.
If you already have refills authorized, the pharmacist will
be able to fill your prescription quickly. If you do not have
refills then the pharmacist will notify our office. It will
take three working days to complete the authorization for
your prescription and inform the pharmacy. Mail order prescriptions
will also need 3 working days to complete. The mail order
prescription must be mailed by you, and can not be called
in to the pharmacy.
When will I know
my test results?
Needing a medical question or laboratory/radiology test result?
Our office phone operators are more than happy to route your
call to the appropriate person or department or take a message.
The highest volume of calls is received on Monday. If possible
we would greatly appreciate avoiding calling on a Monday.
Because our medical staff is attending to patients, they may
not be available to answer phone calls. Our policy regarding
phone calls is as follows: a call left for our nurse will
be returned within 24 hours depending on the urgency of the
call. Phone calls regarding laboratory or x-ray results will
be returned within 24 hours. To reach the nurse please call
the main number then press 'zero' for the operator.
ESCONDIDO:760.291.6700
SAN MARCOS: 760.471-2273
FALLBROOK: 760.728.2777
How will I be notified about
my HMO Referral Authorization?
Graybill participates in the Sharp Community Medical Group
(SCMG) IPA. SCMG is a large physician network which negotiates
with the HMO's on behalf of Graybill. Since November 2000,
Graybill has been a part of the SCMG Network consisting of
over 1000 physicians. In the event that you may need a referral
to see an outside physician or service, an authorization request
will be initiated by your medical provider. The request will
be reviewed by the utilization management committee. An approved
authorization will be sent to you and to the specialist for
the service being authorized. This process takes 7 - 10 working
days. If you have not received notification after 10 working
days please call Referral/Case Management Department directly
at 760.291.6615.
All Other Insurances….
Graybill Medical Group physicians are contracted with many
Insurances and Medicare. If you have a concern about your
physician being a provider on your insurance plan please feel
free to phone our Patient Liaisons at 760.291.6705 or 760.291.6706.
If you are waiting for a referral to a specialist and it is
not an HMO insurance plan please feel free to phone the business
office at 760.291.6621. All insurances respond to authorizations
at different time frames. We appreciate your patience.
What do I need to do to get
my medical records?
If you are coming from another Medical Group or Doctor's office
you can request your records be sent here. A signed medical
release by you will initiate that a copy of your records be
sent. The form will need your signature and to be mailed to
your previous physician's office. If you are already an existing
Graybill patient and an outside physician is requesting your
records a signed release is also needed. On the average most
facilities require about 10 working days to have the records
copied and sent. Any questions ask to speak to our Medical
Records Department:
ESCONDIDO: 760.291.6708
SAN MARCOS:760.471.2273
FALLBROOK: 760.728.2777
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