FREQUENTLY ASKED QUESTIONS

Do you provide Urgent Care, Same Day or Evening appointments?

Are any payments due at time of service?

Are fees charged for missed appointments?

How do I get my prescription refilled?

How soon will I receive my lab/x-ray results?

I left a message for my provider. How soon can I expect to hear back from him or her?

How wil­l I be notified about my HMO Referral Authorization?

What do I need to do to get my medical records?

Should I fill out my registration forms before my first visit?

 


Do you provide Urgent Care, Same-Day or Evening appointments?

Sometimes your need for health care just can’t be planned in advance. For maximum flexibility we offer various scheduling options to accommodate your needs:

  • Same-day Appointments. If you wish to see your Graybill doctor right away, call our Appointment Desk at 866-228-2236 press “2″ to be connected to an Advice Nurse. If the Advice Nurse determines you need to seen the same day, he or she will coordinate the appointment on your behalf.
  • Urgent Care is available at our Escondido, Oceanside, Carlsbad, San Marcos and Vista Offices. No appointments are necessary. Hours may vary by location.
  • Evening Appointments are available through our Fallbrook, Oceanside, San Marcos, and Temecula Offices. Hours may vary by location. To schedule an evening appointment, please call our Appointment Desk at 866-228-2236.
  • Walk-in Services are available at various Graybill Offices. Please call 866-228-2236 to inquire whether the office nearest you offers these services.


Are any payments due at time of service?

Please be prepared to pay any copayments your health insurance requires at the time of service. If your health insurance requires a deductible that has not been met, you should be prepared to pay $100 towards your deductible at the time of service. Note that any service we provide that is not a covered benefit of your health plan will be your financial responsibility.

Are fees charged for missed appointments?

Our physicians want to be available for your needs. Unfortunately when a patient doesn’t show for their scheduled appointment, another patient loses an opportunity to be seen. If you are not able to make your appointment please call us before 5:00 p.m. on the business day prior to your appointment. Otherwise a fee of $25.00 will be billed. This policy enables us to better utilize available appointments for our patients in need of medical care.

How do I get my prescription refilled?

If you need to refill a prescription, plan ahead–don’t wait until you run out of medication. For refills from your local pharmacy please allow at least three working days in advance to authorize and process your prescription. For refills from your Mail Order pharmacy we recommend calling at least ten working days in advance to allow for authorization, processing and shipping.

How soon will I receive my lab/x-ray results?

Our policy is to deliver regarding laboratory or x-ray results via a phone call within one business day or sooner, depending on the urgency of the tests.

I left a message for my provider. How soon can I expect to hear back from him or her?

Our operators are more than happy to send your message directly to your Physician/Nurse using our online messaging system. Please note that your Physician or Nurse may not be able to respond immediately if they are treating patients; however, our policy is to return messages by the following business day or sooner, depending on the urgency of the message.

How wil­l I be notified about my HMO Referral Authorization?

If you’re an HMO member and your Graybill PCP determines that you need to see a Specialist, your PCP will request an HMO Referral Authorization. The request will be reviewed by your health insurance plan’s Utilization Management Committee. If approved, an Authorization will be sent to you and the Specialist. The HMO Referral Authorization process typically takes 7-10 working days. If you have not received your Authorization after ten working days please call our Referral/Case Management Department at (760) 291-6615.

What do I need to do to get my medical records?

If you are coming from another Medical Group or Doctor’s Office you can request your records be sent to Graybill Medical Group here by completing an Authorization-to-Release-Medical-Records-to-Graybill. Complete the form and mail it to your previous doctor’s office.

If you are an existing Graybill patient and an outside physician is requesting your records please complete an Authorization to Release Medical Records to Outside Physician and mail it to:

Graybill Medical Group
Attn:  Medical Records Department
225 E. 2nd Avenue
Escondido, CA 92025

Allow ten working days for your records to be copied and mailed to the requesting physician.

Should I fill out my registration forms before my first visit?

Absolutely! We highly encourage you to complete your New Patient Registration forms in advance and bring them with you to your first visit.

Download the Registration Packet – ADULT 0114
Download the Registration Packet – PEDS 0114